diff --git a/test/unit/ui_utils_spec.js b/test/unit/ui_utils_spec.js
index 1bbb175d6..84a2bed10 100644
--- a/test/unit/ui_utils_spec.js
+++ b/test/unit/ui_utils_spec.js
@@ -690,6 +690,38 @@ describe('ui_utils', function() {
       scrollOverDocument(pages, true);
     });
 
+    it('handles views being empty', function() {
+      const scrollEl = {
+        scrollTop: 10,
+        scrollLeft: 0,
+        clientHeight: 750,
+        clientWidth: 1500,
+      };
+      const views = [];
+
+      expect(getVisibleElements(scrollEl, views)).toEqual({
+        first: undefined, last: undefined, views: [],
+      });
+    });
+
+    it('handles all views being hidden (without errors)', function() {
+      const scrollEl = {
+        scrollTop: 100000,
+        scrollLeft: 0,
+        clientHeight: 750,
+        clientWidth: 1500,
+      };
+      const views = makePages([
+        [[100, 150]],
+        [[100, 150]],
+        [[100, 150]],
+      ]);
+
+      expect(getVisibleElements(scrollEl, views)).toEqual({
+        first: undefined, last: undefined, views: [],
+      });
+    });
+
     // This sub-suite is for a notionally internal helper function for
     // getVisibleElements.
     describe('backtrackBeforeAllVisibleElements', function() {
diff --git a/web/app.js b/web/app.js
index cdff6173a..26da5e818 100644
--- a/web/app.js
+++ b/web/app.js
@@ -996,6 +996,10 @@ let PDFViewerApplication = {
         pdfViewer.currentScaleValue = pdfViewer.currentScaleValue;
         // Re-apply the initial document location.
         this.setInitialView(hash);
+      }).catch(() => {
+        // Ensure that the document is always completely initialized,
+        // even if there are any errors thrown above.
+        this.setInitialView();
       }).then(function() {
         // At this point, rendering of the initial page(s) should always have
         // started (and may even have completed).
diff --git a/web/ui_utils.js b/web/ui_utils.js
index cfe3e4104..7c1a6c110 100644
--- a/web/ui_utils.js
+++ b/web/ui_utils.js
@@ -444,7 +444,9 @@ function getVisibleElements(scrollEl, views, sortByVisibility = false,
     binarySearchFirstItem(views, horizontal ? isElementRightAfterViewLeft :
                                               isElementBottomAfterViewTop);
 
-  if (numViews > 0 && !horizontal) {
+  // Please note the return value of the `binarySearchFirstItem` function when
+  // no valid element is found (hence the `firstVisibleElementInd` check below).
+  if (numViews > 0 && firstVisibleElementInd < numViews && !horizontal) {
     // In wrapped scrolling (or vertical scrolling with spreads), with some page
     // sizes, isElementBottomAfterViewTop doesn't satisfy the binary search
     // condition: there can be pages with bottoms above the view top between